Shipping Policy

Welcome to MOTHERS’ GOLD & DIAMONDS LLP. We value your trust and are committed to ensuring that your shopping experience with us is smooth and satisfactory. Below is our detailed shipping policy:

General Information

1. Order Processing Time

   All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
   

   You will receive another notification when your order has shipped.
   
   

2. Shipping Charges

   Shipping charges for your order will be calculated and displayed at checkout.
   

   We offer free shipping on orders above ₹10000 within India.

Domestic Shipping

1. Shipping Methods and Delivery Times

   Standard Shipping: 5-7 business days.
   

   Express Shipping: 2-3 business days.
   

   Next-Day Delivery: Available in select cities.
   
   

2. Shipping Carriers

   We partner with reliable courier services like Blue Dart, BVC and Sequel, to ensure timely delivery.
   
   

3. Order Tracking

   Once your order is shipped, you will receive a tracking number via email/SMS. You can track your order on the courier’s website using the provided tracking number.

Packaging

1. Secure and Discreet Packaging

   All jewelry items are securely packaged to prevent any damage during transit.
   

   Our packaging is discreet to ensure the safety of your valuable purchase.

Duties, and Taxes

1. Domestic Orders

   All applicable taxes are included in the product price. There are no additional charges on delivery.

Order Issues

1. Delayed or Lost Orders

   If your order is delayed or lost, please contact our customer service team at [email protected] with your order number.
   

   We will work with the courier service to locate your package and keep you updated.
   
   

2. Damaged or Incorrect Orders

   If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.
   

   Provide your order number, photos of the damaged item, and any other relevant details. We will resolve the issue promptly.

Address Changes

1. Before Shipping

   If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.
   
   

2. After Shipping

   Once the order is shipped, we cannot change the shipping address. Please ensure that you provide the correct address at the time of purchase.

Contact Us

For any questions or concerns regarding your order, please contact our customer service team:

Email: [email protected] or

Phone: +91 8138 026 916

Thank you for shopping with Mothers’ Gold & Diamonds LLP. We appreciate your business and are here to assist you with any shipping-related inquiries.